Tracking

Do you provide tracking information?

Yes, once your order ships, you will receive an email that contains your tracking information. If you haven’t received tracking info within 5 days please contact us.

My tracking says ’no information available at the moment’.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. Sometimes the tracking number may not be recognised until the item has reached your country.

Will my items be sent in one package?

For logistic reasons, items in the same purchase may sometimes be sent in separate packages, even if you’ve specified combined shipping.